Ruben Palazzo v. Bayview Loan Servicing, LLC

Palazzo v. Bayview Loan Servicing · United States Court of Appeals for the Fourth Circuit · March 20, 2026 · No. No. 24-2169

Summary

The Fourth Circuit affirmed summary judgment for mortgage servicers in a published appeal involving communications sent to a Chapter 13 debtor. The court held that monthly mortgage statements, requested payoff statements, and tax forms were informational and did not constitute attempts to collect a debt under the Fair Debt Collection Practices Act or violations of the bankruptcy automatic stay. The court also upheld dismissal without prejudice of the remaining state-law claim.

Holdings

  1. Monthly mortgage statements containing clear and unequivocal bankruptcy disclaimers stating that they were informational and compliance communications, not attempts to collect a debt, and directing the debtor to pay the bankruptcy trustee rather than the servicer, were not communications made in connection with debt collection.
  2. Payoff statements sent at the debtor's request, containing disclaimers that they were not demands for payment or attempts to impose personal liability, were not sent for the purpose of collecting a debt.
  3. 1098 tax forms listing mortgage and tax information, without demanding payment or providing payment instructions, were not related to debt-collection activity.
  4. Purely informational communications that are not debt-collection efforts do not violate the automatic stay, and the challenged documents therefore did not violate 11 U.S.C. § 362(a).
  5. The district court properly dismissed the state-law claims without prejudice after declining supplemental jurisdiction because the federal claims were affirmed and Palazzo did not provide information sufficient to establish diversity jurisdiction.

Questions Presented

  1. Whether monthly mortgage account statements sent during Palazzo's Chapter 13 bankruptcy, despite listing balances, future payment information, and payment coupons, were communications made in connection with the collection of a debt under the FDCPA.
  2. Whether payoff statements sent at Palazzo's request during his bankruptcy were communications made for the purpose of collecting a debt under the FDCPA.
  3. Whether 1098 tax forms sent during the bankruptcy constituted debt-collection activity under the FDCPA.
  4. Whether the challenged communications violated the automatic stay under 11 U.S.C. § 362(a).
  5. Whether the district court properly dismissed the state-law claims after declining supplemental jurisdiction.

Disposition

affirmed

Cases Cited (17)

  • Kipke v. Moore, 165 F.4th 194, 205 (4th Cir. 2026)(followed)
  • Maryland Shall Issue, Inc. v. Moore, 116 F.4th 211, 220 (4th Cir. 2024) (en banc)(followed)
  • Palazzo v. Bayview Loan Servicing, LLC, No. 23-1429, 2023 WL 7144636 (4th Cir. Sept. 5, 2023)(followed)
  • Lovegrove v. Ocwen Home Loans Servicing, L.L.C., 666 F. App'x 308 (4th Cir. 2016)(followed)
  • Koontz v. SN Servicing Corp., 133 F.4th 320, 326-27 (4th Cir. 2025)(distinguished)
  • Calogero v. Shows, Cali & Walsh, L.L.P., 970 F.3d 576, 581 (5th Cir. 2020)(followed)
  • In re Dubois, 834 F.3d 522, 527 (4th Cir. 2016)(followed)
  • United States v. National Financial Services, Inc., 98 F.3d 131, 136 (4th Cir. 1996)(followed)
  • Boosahda v. Providence Dane LLC, 462 F. App'x 331, 333 n.3 (4th Cir. 2012) (per curiam)(followed)
  • Jensen v. Pressler & Pressler, 791 F.3d 413, 417 (3d Cir. 2015)(persuasive)

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